Customer Service
From first drawings to final erection, our team stays involved to ensure your project runs smoothly. Real people. Real accountability. Real follow-through.
The American Steel Distinction
Support you can count on, long after delivery
Customer service is not an afterthought at American Steel Buildings. It is the foundation of how we work. Our reputation is built on long-term relationships, repeat customers, and consistent support through every phase of a project.
We work directly with owners, contractors, and erectors to answer questions, solve problems, and keep projects moving forward. From early planning through final installation, our team remains accessible, responsive, and invested in your success.
One Point of
Contact
No phone trees or runarounds. Your project coordinator stays with you from day one through delivery.
Technical Expertise
On Call
Need help reading a drawing or confirming a detail? Our factory techs are here to back you up.
Clarity During
Construction
With labeled components and matching documentation, your crew can move faster and avoid confusion.
Accountability When
It Matters
If a mistake happens, we fix it quickly and professionally, with your project's timeline in mind.
How We Support You
Dedicated people, clear communication, and practical solutions
Every customer is supported by a team that understands their project and stays involved from start to finish. We do not pass you from department to department or disappear once materials ship.
Dedicated project coordinator assigned from kickoff to delivery
Direct access to factory techs with full visibility into your drawings
Piece-marked steel components matched to construction documents
Fast response and resolution for any issues or field adjustments
Because Service Matters Most When Challenges Arise
We commit to showing up, communicating early, and doing what is required to keep your project on track. Our goal is simple: to be the kind of partner you would choose again.